Frequently Asked Questions
How do I participate in this promotion?
Purchase select Dell PCs from Dell.ca between July 22nd and September 5th, 2019.
Submit your claim online within 30 days from the date your new Dell PC ships, as per the Terms and Conditions.
Qualifying Products are detailed on the Qualifying Products page.
For further details on how to submit your online claim click here.
How many times can I participate in this promotion?
Participants and households may claim for a maximum of five (5) Promotional Products during the Promotion. Only one claim can be made per Promotional Product purchased.
My product is not listed as a qualifying product, is it eligible for the promotion?
We can only offer the reward for purchases of qualifying products listed on the Qualifying Products section of this website.
How do I prepare my proof of shipment to upload during the claim process?
If you have a scanner, scan your proof of purchase and save to your computer ready to upload.
If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.
Digital Copy/Online Purchases:
Print and scan as detailed under Physical Copy.
Save your proof of purchase to your computer ready to upload.
Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.
If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.
General Requirements for documents uploaded:
When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may delay your claim.
Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2MB.
If required, you can upload multiple documents. Simply select the files one at a time and click upload during the claim process.
Why can’t I select my purchase date?
This is likely to be for one of the following reasons:
- You have missed the claim window for this promotion
- Your purchase date is outside the promotional period
Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.
How do I upload my proof of purchase?
Prepare your documents for upload and then during the claim process follow these steps
To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘upload’.
If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the ‘trashcan’ icon). Once all documents are loaded select next.
What payment details will I need to provide during the online claiming process?
Your cash back payment will be made via a digital promotional Visa® Prepaid card that will be sent to the email address entered upon submission of your claim.
I have just submitted a claim, what happens next?
Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.
I have submitted a claim but I haven't received any further updates, what should I do?
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the Claim Tracker function on this website.
I have received a missing information email, what does this mean and what do I have to provide?
Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.
Common reasons for a missing information notification:
- Shipment confirmation was not legible
- Shipment confirmation did not show the price paid, products or retailer purchased from
- An incorrect document was uploaded and not a shipment confirmation
- An order confirmation was supplied which did not show the products were purchased. In this case we ask you to provide further documents to support your claim, which could be a delivery note or invoice.
- The order number you entered on your claim is invalid
How long will it take to receive my digital promotional Visa® Prepaid card?
Your cash back reward will be issued via digital promotional Visa® Prepaid card typically within 10 business days but before 28 days from claim validation.
How long do I have to activate my digital promotional Visa® Prepaid card once I receive it?
You have 90 days to activate your digital promotional Visa® Prepaid card, starting from the date you receive it. Please note your digital promotional Visa® Prepaid card will expire 90 days from receipt.
Does my digital promotional Visa® Prepaid card have an expiration date?
You will have 90 days to spend your digital promotional Visa® Prepaid card, starting from the date you receive it.
What happens if I lose my digital promotional Visa® Prepaid card and cannot find it?
If you have lost or misplaced your digital promotional Visa® Prepaid card, please call or email our customer support as detailed below.
Why have I not received my digital promotional Visa® Prepaid card?
If you have received an email to confirm approval of reward, please check the following:
Contact Us Form
If you have any problems or questions related to this promotion, our customer service team will be happy to help.
By Telephone: (888) 672-6041
Lines are open Monday - Friday, 8:00am - 6:00pm CDT.